Dear Customer:
Thank you for your interest in the Acme Furniture product line. In order to protect our many loyal customers, Acme Furniture has been implementing new policies for new account establishment. They are outlined as follows:
1) Acme is not open to the general public.
2) Acme does not welcome the general public to visit our showroom.
3) Acme reserves the right to refuse service to anyone. Your account can be closed without further notice.
4) To establish a new account you must meet the following requirements:
a) Obtain and maintain a valid sellers permit copy.
b) You must be the owner of a seller permit.
c) Your sellers permit business must be be furniture related.
d) You must be a Furniture Retailer, not a clothing store, hardware store, restaurant, thrift shop, 99 cent store, etc.
e) You will sign under penalty that certifies you as a Furniture Store selling Furniture.
f) You will be asked for a state ID that proves you are the owner of the seller permit.
g) We might ask for your business card, busines flyer or federal tax ID number for further verification.
h) We might call the 411 telephone directory to verify that you have a physical business.
5) To maintain an open account status, you need to keep it active with consistent purchase history and no negative paying history with Acme Furntiure.
6) You must follow our terms and policies as described on our catalogue for purchases, exchanges and/or shortage claims.
7) For California Accounts, you must hold and retain a valid license with the Bureau of Home Furnishings & Thermal Insulation as required by law.
-Terms: Net 30 days upon BB&T approval only. For will call, pick up and trucking orders, cash, check, ATM check card and credit card (Master Card, Visa and American Express) are accepted.
-Minimum: $ 650 for all shipping orders. $ 200 for will call orders. (By case lot only
-Shipment: All Shipment FOB local warehouse, FREIGHT COLLECT, Back orders are now available.
-Delivery: Free local delivery with a minimum order of $1,500 (within 50 miles of commercial area only. From City of Industry, CA Warehouse). Please contact your local warehouse for more details
RETURNS:
1. Any claim for defective merchandise must be packed in Acme’s Original Boxes and without writing on the box.
2. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service. NO EXCEPTION
3. Pictures are required to claim defective merchandise. Please email or mail in to: rma@acmecorp.com for City of Industry shipments. Please contact your local warehouse for their procedure.
4. We will not accept any exchange or return on any used, previously displayed or assembled merchandise.
5. There will be a 10% restocking fee for all return items. (Call for detail)
6. Any claims for merchandise damaged in transit must be made through freight carrier. Before signing freight bill, please inspect all boxes for damages. (Please make sure carrier signs freight bill for any damages)
7. All returned shipment must be freight prepaid with RMA number and original invoice. (Applies also to ONLINE ACCOUNTS using Drop Shipments)
8. Online Accounts using Drop Shipments, please note that Acme will not be responsible for any freight charges. If any freight damage occurs, Acme will not be responsible neither for the item or the freight. Defective Merchandise must be returned in original manufacturer box and in good condition, merchandise must be Freight Prepaid. Defective Merchandise will be exchanged with the next order.
9. No cash refund. Exchange and credit only
10. Any exchange for defective merchandise will b shipped with the next order to customers warehouse ONLY.
11. For all damage claims, please have the original invoice and RMA number.
NOTE: For customers in San Francisco, Dallas, New York, New Jersey, Miami and Atlanta please contact your local office. Special Terms, Policies and operation hours may apply.
By the below box means that you have understood and you are agreeing to the Terms of Service above and the Open Account Policy. You also agree to receive e-mails from Acme Furniture